Head of Exchange Operations

Team Bitcoiva

Salem, India

Head of Exchange Operations

Job description


Cryptocurrency Traders are looking for a strong global platform that can help them trade faster, better, and smarter. At Bitcoiva, we have the right platform, the right audiences and the right trajectory to take things to the next level. We need a head of exchange operations who listens to our users and maximizes the trading experience on our various exchange platforms. Now that’s a challenge that needs to be addressed. You do that. You are phenomenal in solving these complex challenges. As the head of exchange operations, you do all of the above and more. You make a difference. Make a difference by Assessing and maintaining the required digital assets liquidity across the Partner exchanges, Hot wallets and cold wallets Working together with the Marketing and Technology teams to manage and optimize the Listing/Delisting process of Digital assets Developing and operationalising the risk management framework for trading platforms including leveraged products like margin and derivatives Developing and operationalising trading rules across markets Building end to end double entry book-keeping system for accounting Improving the overall trader experience by regularly auditing exchange system performance Liaising with operation teams to provide customer support, client onboarding and other operation related matters and serve as the lead point of contact for all key customer account management matters Managing the reporting and MIS with regularly presented analyses including dashboards and other exchange related metrics to the senior management Running and providing oversight of the exchange/marketplace to ensure market integrity and that the venue is operating in an orderly fashion Working with technology teams to implement new products, new regulatory requirements and change policies via formalizing of processes flow, KPI update and training Developing strong relationships with market makers, key accounts, customer stakeholders and institutional customers Managing AML and risk effectively by ensuring timely and conduct precise escalation and handling/monitoring of issues including identification of root cause and coming up with resolutions

Job requirements

Masters degree or above with operational background preferably gained from the financial services industry 5+ years of relevant experience with at least 2 years of people management experience Possess sound knowledge and understanding in equities & derivative products Understanding of blockchain, cryptocurrency and DeFi concepts will be an added advantage Demonstrates a 'can do' attitude with a passion in the provision of excellent trader experience Be able to quickly adapt to a fast-paced environment About Bitcoiva Bitcoiva is India’s largest and safest cryptocurrency exchange. Built with user experience and security in mind, Bitcoiva provides instant fiat to crypto conversions with zero fees, so that users can have access to a diverse suite of financial products and services that are backed by industry-leading security processes and insurance protection. Bitcoiva aims to be the global gateway to cryptocurrencies. Its proprietary liquidity aggregation the model provides its users with access to liquidity from leading global crypto exchanges. Recognized and awarded for its contribution to the Indian emerging tech space, Bitcoiva is backed by investors such as Coinbase Ventures, Polychain Capital, Bain Capital Ventures, and HDR Group, operator of Bitcoiva.

Perks & Benefits

A selection of what we have to offer

  • Work-Life Balance
  • Competitive Salary and Benefits
  • High Performance Tools
  • Regular Team-building Activities
  • Fun and Friendly