Desktop Support Engineer

Engineering

Salem, India

Desktop Support Engineer

Job description

Imagine,

Cryptocurrency Traders are looking for a strong global platform that can help them trade faster, better and smarter. We are building a platform that can solve their needs. However, we would want to do that at scale and at speed. Now that’s a challenge that needs to be addressed. You do that. You are phenomenal in solving these complex challenges. You help our team do more. As a System/Network Admin, you do all of the above and more. You make a difference. As a Backend Developer, you do all of the above and more. You make a difference. Making a difference by, Assist with troubleshooting and root cause analysis for issues with infrastructure assets, including hardware, software, and network infrastructures. Oversee the processes for deployment, maintenance, and support, for all implemented hardware, software, and operating systems. Research hardware, software, and infrastructure technologies. Assess business needs and develop solutions to ensure technology meets business needs. Develop and manage effective and workable frameworks for managing and improving IT support in the organization. Develop and mature escalation processes and procedures to ensure seamless support for IT customers. Handle daily technical support activities on desktop support, data network and server management. Setup desktop computers and peripherals and test network connections. Install and test desktop software applications and internet browsers. Test computers to ensure proper functioning of computer systems. Extend computer support for systems’ software and hardware. Interact with staff on desktop problems and their resolution. Network and connect computers within organization to better communication. Order or buy computer systems and liaise with the purchase and supplies department.

Job requirements

A minimum of 1 - 3 years support services experience in IT Help Desktop Support operations troubleshooting PC, peripheral, and network issues. Knowledge of network security practices and anti-virus programs Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners

Perks & Benefits

A selection of what we have to offer

  • Work-Life Balance
  • Competitive Salary and Benefits
  • High Performance Tools
  • Regular Team-building Activities
  • Fun and Friendly